Why should a pet owner use a pet sitter?
Will you provide “gate-keeping” services even if someone doesn’t have a pet?
What is the registration meeting?
How do you accept payment?
Checks made out to Tami Truex, cash or Paypal, Venmo and Zelle (cash or check must be sent to or dropped off at my home address. Tips are greatly appreciated especially at this time.
How about last-minute requests?
We’re more than happy to schedule pet care for last-minute (less than 24h notice regular, 72h Holiday) needs for an additional charge of $10 regular and 20% for Holiday, however we cannot guarantee that a sitter is going to be available on short notice, (though 99% of the time it really isn’t a problem). We also only schedule service during our regular business hours (9AM-4PM Monday through Friday).
What services do you offer?
Our clients can customize how many visits they would like their Pet Sitter to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look. We also offer a variety of premium services that our clients can schedule to compliment their pet and house care routines.
So, you don’t board animals or bring them into your homes?
So, after a client has completed their registration meeting can they schedule service anytime?
So, you don’t accept credit cards? Can the clients leave cash?
What is the Head to Tail cancellation policy?
– Mid Day Dog Walks (for those that use us on a weekly continuous basis): 26 hours notice
– Pet Sitting and Kitty & Small Animal Care: 48 hours notice
– Overnight Care: 7 days notice
How does a client go about getting started?
What time do the sitters make their rounds and how long do they stay?
– The “Morning” time slot is between 7 & 9 AM.
– The “Mid Day” time slot is between 11 & 3 PM.
– The “Evening” time slot is between 4 & 6 PM.
– The “Late Night” time slot is between 7 & 9 PM.
No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning.
Our visits last usually 15 min for cats and 30 min for dogs or other large pets. However, a sitter may have extra time to spend with the pet if they do not have another pet sit assignment right after. We try to tailor our visits around the pets needs.
Can your clients schedule directly through their sitter?
Are there extra costs for services rendered on a holiday?
What happens if a client’s primary sitter is not available for a pet sitting request?
Do you care for pets that have aggression issues?
Do you administer medication?
If your pet requires meds, ask to have Tami do the pet sitting.
How do the pet care professionals discipline the pets?
What happens if a pet becomes ill and the client is out of town or unable to leave work?
Tami, how did you get started in the pet sitting industry?
I was at my sisters house one day talking to her about what I should do and looking through a Bird Talk Magazine when I saw an ad for starting your own pet sitting business. That was 23 years ago.
What does it mean that you are bonded and insured?
We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients pets. Any responsible, professional business should carry liability insurance.
We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.
What type of clients do you work with?
How are you different than other Pet Sitting Businesses?
What is “The Head to Tail Guilt Free Tailor Made Code?”
Our all-time goal is to provide our clients with guilt free tailor made service that they know their pets and their home are in the best possible hands. We want our clients to leave their homes confident that their pet is receiving the love, attention and exercise that they deserve. We accomplish this by following our Code.
The 10 steps are:
– Be Professional
– Reasonable and Competitive Rates
– Tailor Made Services
– First-Rate Staff
– Experience and Educational Development
– Patience and Understanding
– Unsurpassed Personal Service with Outstanding Communication
– Genuine Love of Animals
Payment is required in advance at time of booking in full
At time of booking is when you text me or email or book through my website. Payment is required to book and hold reservations. Nothing is confirmed until paid in full. For Holiday booking payment must be paid at time of contact with me to reserve your pet sitting. If Holiday booking is not paid within 24 hours a 10% late booking fee will apply. If not paid I will remove the reservation so another client can book and pay.
Head to Tail Does not give refunds in the form of cash, we only give credit on your account. Credits are issued when ample notice is given for cancellations. Mid Day clients must give 24-36 hours notice to get credit applied to their account. Vacation clients must give 1 weeks notice. Vacation clients that have booked for December 24 – Jan 1st that cancel will pay a cancellation fee of 25% of total bill and will only get credit if 3 weeks notice is given. Head to Tail cannot give you credit if airline delays or cancels flight. Always discuss this with Head to Tail.
Forms of Payment Accepted
Head to Tail take Checks (not post dated) made out to Tami Truex, cash and Zelle ( due to the new law I might not take Zelle anymore, please check with me first). If I am charged the fee client is responsible for reimbursement in the form of cash.